Clay County

Our Office is located at: 

254 Church Street

Hayesville, NC  28904

Office Phone: (828) 389-1494   

Fax: (828) 389-1343

For billing questions, please call (804) 433-3530 or email

Meet the Staff


Nan Fein

Director of Psychiatric Services and Integrated Care

Nan Fein joined the ACS team in 2007 after moving here from Washington state.  Nan has held many positions with ACS and currently works as the Director of Integrated Care and Community Collaboration.  She has a passion for working with community resources in rural areas and is currently focusing on assisting providers in joining behavioral and physical health care services together.  Nan completed her BA degree at Purdue University and graduate studies at University of Washington.  Nan loves living in the mountains of Western North Carolina and takes every opportunity to explore and travel with her husband and two boys.


Jessica Tewell

Western Region Director of Outpatient and Community Based Services

Jessica is a Licensed Clinical Social Worker and a Licensed Clinical Addiction Specialist Associate. Jessica earned a BS in Sociology from Western Carolina University and a Master of Social Work and Master of Divinity from Baylor University. An Appalachian native, Jessica returned to Western North Carolina in 2013 and joined the Appalachian Community Services team. Having worked in several different direct care capacities Jessica assumed the role of Assistant Director of Outpatient and Community Based Services, supervising the western most counties served by Appalachian Community Services in 2015. Jessica has a passion for providing quality and compassionate services to those living in Western North Carolina and is proud to work for an agency that promotes both. When not at work Jessica enjoys spending time with her husband and son, traveling, reading, collecting antique tea cups, and exploring other cultures.


Victoria Parker

Director of Intellectual and Developmental Disability Services

A Chicago native, Victoria has called the mountains of Western North Carolina home for nearly fifteen years.  After earning a nursing degree in 2010, Victoria worked at Murphy Medical Center before joining Appalachian Community Services in 2015.  In her free time, Victoria enjoys the great outdoors with her family, often camping and fishing with her husband and children, and volunteering in her community.  The most rewarding aspect of her job is seeing the clients and residents reach their goals and experience an improvement in their quality of life.


Amy Pollin

Clinic Manager

Amy was raised in Toronto, Ontario Canada and moved to Georgia in 1993 where she currently resides.  Amy joined the ACS family in April 2011 as Support Staff. Over the next four years she wore many hats before assuming her role as Clinic Manager in October 2015. She has a passion for detail and strives to maintain excellent relations with community stakeholders and her staff.  Amy describes herself as being a realistic optimist; keeping a healthy perspective on life while maintaining realistic boundaries. In her free time, Amy is a cheer coach, loves college football and most of all enjoys being a mom to her one daughter.

North Carolina Regional Director

Ron Ross |  828.837.0071 x 2518