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Are you or a loved one experiencing a crisis? Call our 24-hour hotline now!


Crisis Services

Community Crisis Response

ACS provides 24-hour rapid response to all those in the community facing a mental health or substance use crisis. 

When a behavioral health crisis happens, our staff will come to you. Call our 24-hour crisis line 1-888-315-2880 to get immediately connected. Our mobile crisis team will ensure that you or your loved one receives care quickly and effectively. 


Adult Recovery Unit

The Adult Recovery Unit (ARU) is a 24-hour residential treatment facility located in Waynesville, North Carolina.  The ARU is an alternative to hospitalization for adults in crisis, aged 18-64, who have mental health and/or substance use challenges or an intellectual/developmental disability.  A versatile treatment team, under the direction of a psychiatrist, provides individuals on the ARU with the following support:


  • Psychiatric evaluation

  • Medication management

  • Observation

  • Individual and group counseling

  • Wellness education


Aftercare planning is a priority and begins upon admittance to the ARU to increase the success of a smooth transition and continuation of services following discharge.   The average length of stay on the ARU is 5-7 days but it will depend on the identified crisis and the needs of the individual.


Special consideration will be given to individuals with IV drug abuse and women who are pregnant with substance abuse issues.


Consideration for ARU admissions occurs 24 hours a day, 7 days a week.  To access this service, contact the Appalachian Community Services, Mobile Crisis Management team at 888-315-2880. 


What is the eligibility for the program?

  • There is no eligibility requirement. A crisis can affect anyone at any time. Help is there for any individual in crisis and the people that care for them. 

What can I expect from the call?

  • Calling the ACS Crisis Hotline is a way to  receive immediate assistance. We provide crisis counseling, community, and office based assessment, support, information, and referrals to services.  

Whom will I speak with?

  • A counselor will always be available to provide immediate support. All of our counselors have received extensive training in crisis response, which includes crisis communication, emotional support, risk assessment, and crisis-safety planning.

What problems can I call about?

  • Help is there for any kind of problem. Many individuals have contacted the 24 hour ACS Crisis Hotline to help them cope with depression, anxiety, substance use, loss, suicidal or homicidal ideation, domestic violence, bullying, post traumatic stress, sexual assault, divorce, etc. 

What if I have a client to refer to ACS?

  • The ACS Crisis Hotline can be used to make a referral for an individual that requires a higher level of immediate care.  

Frequently Asked Questions

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